Privacy Policy

CT Bend ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ctbend.com), our client portal (ctbsupport.com), and use our managed IT services.

1. Information We Collect

We collect information you provide directly to us when you use our services. This includes:

• Personal Data: Name, work email, phone number, and company name provided via contact forms or during onboarding.
• Support Data: Details of your technical issues submitted through our Priority Support "Panic" button or via the CTB Support Portal.
• Usage Data: We may collect data on how the website and portal are accessed and used. This may include your IP address, browser type, and operating system.

2. How We Use Your Information

The information we collect is used in the following ways:

• To provide, operate, and maintain our managed IT services.
• To process your support tickets via our integration with Zoho CRM and Zoho Desk.
• To initiate emergency "First Responder" workflows to our engineers via Google Workspace notifications.
• To communicate with you regarding your service inquiries, billing, and updates.
• To maintain the security and integrity of our systems and client data.

3. Third-Party Integrations

As a managed service provider, we rely on enterprise-grade third-party tools to process and manage your requests securely. We share necessary data with these partners:

• Zoho Suite: We utilize Zoho CRM and Zoho Desk to track leads, support tickets, and client communications.
• Google Workspace: We use Google Chat webhooks to alert our engineers instantly when an emergency support request is submitted.
• Microsoft 365: If you are a client utilizing Single Sign-On (SSO) on ctbsupport.com, authentication is handled securely via Microsoft.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete the personal information we have collected about you. If you would like to exercise any of these rights, please contact us.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

• Email: info@ctbend.com
• Phone: (541) 241-2985
• Address: Central Oregon, USA