Terms of Service

Welcome to CT Bend. These Terms of Service ("Terms") govern your access to and use of our website, support portals, and Managed IT Services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Service Description

CT Bend provides professional Managed IT Services, Smart Hands infrastructure support, and premium home technical support in the Central Oregon region. The specific scope, pricing, and SLAs (Service Level Agreements) for your services will be defined in a separate Master Services Agreement (MSA) or Statement of Work (SOW) executed between you and CT Bend.

2. Emergency & Priority Support

Our "First Responder" and Priority Support workflows (initiated via the website's "Get Help Now" button) are designed for urgent triage. By submitting an emergency request, you acknowledge that immediate assessment and dispatch fees may apply if you do not have an active, covering Managed Services agreement with us.

3. User Responsibilities

• You agree to provide accurate and complete information when utilizing our contact forms or customer portals.
• You are responsible for maintaining the confidentiality of any credentials provided for the CT Bend Client Portal (ctbsupport.com).
• You must not use our Services for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including copyright laws).

4. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of CT Bend or its content suppliers and is protected by United States and international copyright laws.

5. Limitation of Liability

To the maximum extent permitted by law, CT Bend shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of our website or general support inquiries prior to the execution of a formal MSA.

6. Termination

We may terminate or suspend your access to our public website or support portal immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

7. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: info@ctbend.com
• Phone: (541) 241-2985
• Address: Central Oregon, USA